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Frequently Asked Questions

Why am I unable to sign in with my Username?

2007-10-26

Due to our new system changes, members are no longer able to sign in to the fan club with their Username.

Members must now sign in with the email address used when registering their account.

Related Stories: Signing In

Need More Help?

Please contact customer support by sending an e-mail to carrieunderwoodsupport@sparkart.com. We do our best to reply to all inquiries within 2 business days.