News
I’ve received an Address Verification error, what do I do?
If you have received an error message when attempting to complete the registration process which states “We could not verify your Address/Zip Code. Please re-check your information and try again” AND you have tried entering your Billing Address exactly as it is displayed on your credit card statement, please try one of the following workarounds: […]
Read MoreHow do I change my password?
In order to update your personal information (email, password, address, etc.), please visit the “Account” section located in the upper right-hand corner of the website. Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser.
Read MoreWhere is my membership package?
Your package should arrive within 6-8 weeks from the date your membership was first activated. In some cases, your shipment may be delayed due to circumstances beyond our control. Please note that international packages may take up to 12 weeks to arrive due to customs and other circumstances beyond our control. If you do not […]
Read MoreMultiple Billing?
If you feel that you have received multiple charges on your account, we advise you to contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.
Read MoreWhat is my Clique ID password?
If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the “Forgot […]
Read MoreWant to Join?
We are very excited that you want to become a member! To join, go to https://www.carrieunderwood.fm/join Once you are directed to the registration page, please enter your email address to create your Clique ID and click on “Register”. Then continue to follow the instructions to complete the registration process and activate your account. You may […]
Read MoreHow do I send a Mail-In Payment?
To send a mail-in payment just go to the Carrie Underwood Fan Club website, click on “Join Now”. Follow the instructions for “Mail-In Payments”. When you have completed the registration form, print it out and send it along with a Money Order or Cashier’s Check in the amount specified for US or International members. If […]
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